zbuzz Terms and Conditions

These terms and conditions ("Terms") apply to the use of the zbuzz platform and all its services. By accessing our services through the zbuzz website, mobile application, or any other channel, you confirm that you have read these Terms in full and agree to follow them.

These Terms form a legally binding agreement. If you have any questions, contact us via live chat or email before using the service. Full details about zbuzz and its services are available on our About Us page.

1.1 Age and Eligibility Requirements

You must be at least 21 years old to open an account on zbuzz and take part in any casino or betting activity. The platform may request a government-issued ID at any time to verify your age. Operating an account on behalf of a minor is strictly prohibited.

1.2 Registration Rules

• Each person may open only one account. If multiple accounts are found, all of them will be closed and the balances may be forfeited.
• The name, mobile number, and ID details provided at registration must be accurate.
• Keeping your account password and login details confidential is your responsibility. Sharing this information with any third party is not allowed.
• Registering or logging in using a proxy or VPN will be treated as a breach of these terms.

1.3 Identity Verification (KYC)

zbuzz reserves the right to verify a user's identity before processing withdrawals or large transactions. A national ID card, passport, or other documents may be requested. If the required information is not provided within the set timeframe, the account may be temporarily suspended.

2.1 Deposit Rules

The minimum deposit amount on zbuzz is ৳300. Accepted payment methods are bKash, Nagad, Rocket, and Upay. Before each deposit, make sure your account is fully verified and that the mobile number used for payment matches the name on your account.

2.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawals generally take 10–45 minutes to complete.
• Withdrawals can only be made to the same payment method used for your most recent deposit.
• Withdrawals may be held if the wagering requirements on a bonus have not been met.
• If a suspicious transaction is detected, additional verification may be required.

2.3 Fraudulent Activity

If chargebacks, false claims, or any form of payment fraud are proven, zbuzz reserves the right to permanently close the account and forfeit the balance. Legal action may be taken in such cases.

3.1 Welcome Bonus

zbuzz offers new members a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a balance of ৳2,000 — a total of ৳20,000 in bets (৳1,000 × 20) must be placed before withdrawing.

3.2 Other Promotions

Each promotion has its own separate terms. zbuzz runs weekly reload events, cricket special bonuses, weekend slot offers, and more — each with its own wagering requirements, validity period, and eligibility rules. Reading the relevant terms before claiming any promotion is mandatory.

3.3 Bonus Abuse

• Using multiple accounts to claim bonuses, or bonus washing, is strictly prohibited.
• If low-risk betting (such as placing bets on both sides) is detected as an attempt to meet wagering requirements, the bonus will be cancelled.
• If suspicious bonus use is proven, the associated winnings may be forfeited.

zbuzz follows strict policies for collecting, storing, and using users' personal information. All data is kept secure through SSL encryption and secure servers. To learn more about how your personal information is collected and used, please read our Privacy Policy.

zbuzz does not sell user data to third parties. However, specific information may be shared when required by law or for security purposes, as outlined in the privacy policy.

8.1 Encouragement for Responsible Use

zbuzz believes that entertainment should be enjoyed within limits. Gambling should never be seen as a source of income. If you feel your playing habits are getting out of control, seek help immediately.

8.2 Self-Control Tools

Users can request to set deposit limits on their account, take a voluntary break for a set period, or permanently close their account. For more details, visit our Responsible Gaming page. This platform is for users aged 21 and above.

9.1 Service Availability

zbuzz makes every effort to ensure uninterrupted service. However, the service may be temporarily unavailable due to maintenance, technical issues, or external causes. zbuzz will not be held liable for any loss resulting from such situations.

9.2 Third-Party Services

Third-party services are used for game operations, payment processing, and similar functions. zbuzz is not directly liable for the actions or failures of these third parties, but will cooperate to resolve any issues.

9.3 Dispute Resolution

For any dispute or complaint, please contact us first via 24/7 live chat or email. For answers to common questions, visit the FAQ section where solutions to common issues are provided. Complaints will be resolved within a reasonable time after being received.

10.1 Copyright

All content on the zbuzz platform — logos, designs, text, graphics, and software — is the intellectual property of zbuzz. No part may be reproduced, distributed, or used commercially without written permission.

10.2 Language and Interpretation

These terms have been prepared in Bengali, which is the authoritative language. In the event of any conflict between a translation and the Bengali text, the Bengali text will apply.

10.3 Amendments to Terms

zbuzz may update these terms at any time. For significant changes, an effort will be made to notify users by email or through the platform. Continuing to use the platform after any change will be taken as acceptance of the updated terms.