zbuzz Privacy Policy

Purpose and Scope of Data Collection

zbuzz collects only the information necessary to provide its services. Your data is not used beyond these core purposes: verifying user identity, managing accounts, processing financial transactions, and providing customer support.

Information we may collect:

• Name, date of birth, and national ID details (for identity verification)
• Mobile number and email address (for communication and OTP verification)
• Mobile wallet numbers — bKash, Nagad, Rocket, Upay (for transactions)
• Device information, IP address, and browser-related technical data
• Site activity logs — game history, deposit and withdrawal records

zbuzz does not knowingly collect information from anyone under the age of 21. If data belonging to a minor reaches us, it will be deleted immediately.

How Your Information Is Used

Collected information is used for the purposes listed below:

1. Identity verification and account security: Information is used to prevent unauthorised access to your account and to protect against fraud.
2. Transaction processing: The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
3. Customer support: When assisting you through live chat or email, account-related information may be accessed.
4. Promotional communications: If you consent to receiving messages about zbuzz offers, information may be sent to your mobile or email. This consent can be withdrawn at any time.
5. Legal obligations: Information may be retained or disclosed as required under applicable laws of Bangladesh.

Data Storage and Security Measures

zbuzz uses SSL encryption along with several other technical measures to keep your information secure. Data is stored on secure servers and can only be accessed by authorised staff.

• All data is transmitted encrypted using SSL/TLS technology.
• Passwords are never stored in plain readable form — only encrypted hashes are kept.
• When suspicious activity is detected, account protection measures are triggered automatically.
• Financial transaction data is kept in a separate secured layer.

However, no method on the internet is 100% secure — so you are also advised to keep your password and login details safe.

Sharing Information with Third Parties

zbuzz does not sell your personal information to third parties. Information may be shared only in the limited cases below:

• Payment processing services: Information necessary to complete transactions is shared with mobile wallet services such as bKash, Nagad, Rocket, and Upay — only for that specific transaction.
• Technology and security services: Limited data may be provided to trusted technology partners to ensure anti-fraud and cybersecurity measures.
• Legal requirements: Information may be disclosed to comply with a court order or applicable law.

Before sharing information with any third party, a confidentiality agreement is confirmed with them.

Cookies and Tracking Technologies

The zbuzz website uses cookies. Cookies are small text files stored in your browser that help improve site performance.

Cookies we use:

• Essential cookies: These are required to maintain login sessions and ensure security.
• Functional cookies: Used to remember language preferences and session settings.
• Analytics cookies: Used to understand site usage and improve service quality.

You can disable cookies from your browser settings, but doing so may prevent some site features from working correctly.

Your Rights Over Your Information

As a zbuzz user, you have the following rights over your own data:

1. Right to access: You can ask us at any time what information we hold about you.
2. Right to rectification: If any of your information is incorrect, you can request that it be corrected.
3. Right to erasure: After closing your account, you can request deletion of your data if there is no legal obligation to retain it.
4. Right to opt out of promotional communications: If you no longer wish to receive messages about promotions or offers, you can withdraw your consent at any time.
5. Right to data portability: In certain circumstances, you can request your data in a structured, readable format.

To exercise these rights, contact the zbuzz support team directly. To learn more about responsible gaming practices, visit our Responsible Gaming page.

Data Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, data may be kept for a defined period for legal obligations, dispute resolution, or fraud investigation purposes.

Financial transaction records are generally retained for an extended period, as keeping them is required for various legal purposes. Retention periods may vary depending on the type of data.

Protection of Minors

All zbuzz services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under 21 or allow them to open an account.

Age is confirmed during the account verification process. If a user is found to be a minor, their account is closed and related data is deleted.

Response to Security Breaches

If a data security breach occurs, zbuzz will act promptly. If there is a risk that your information has been affected by such an incident, you will be notified as quickly as possible and advised on the steps to take.

If you notice anything suspicious related to security, please let us know via our 24/7 live chat or email. Our support team is available in both Bengali and English.

Changes to This Policy

zbuzz reserves the right to update this privacy policy as needed. If significant changes are made, a notice will be posted on the site and the update date at the top of the policy will be changed.

Continued use of the site after any changes will be considered acceptance of the new policy. We therefore recommend checking this page regularly. For general questions, you may find answers in our FAQ section.

Contact

If you have any questions, requests, or complaints regarding this privacy policy, please contact us:

• Live Chat: via the chat button at the bottom right of the site (24 hours, 7 days a week)
• Email: [email protected]

Our team is ready to help in both Bengali and English.